Cancellation & Scheduling Policy

Last updated: 2026

We want every installation to go smoothly. This policy explains how we schedule appointments, how to reschedule or cancel, and what happens when weather or availability changes our plans. By booking a service with Long Island Premier Christmas & Holiday Lights Installation, you agree to these terms.

1. Booking and Scheduling

Installation dates are reserved on a first-come, first-served basis once your quote is accepted and, where required, your deposit is received. Our peak season runs from late October through December. We recommend booking by mid-October to secure your preferred date; later bookings are subject to remaining availability. You will receive a confirmed appointment date and an arrival window before we dispatch a crew.

2. Arrival Windows

We provide an estimated arrival window for every appointment. While we strive to be punctual, Long Island traffic, prior job conditions, and weather can affect timing. If our crew is running more than 30 minutes outside your window, we will call or text you with an updated ETA.

3. Rescheduling

Plans change — we understand. You may reschedule your installation or takedown appointment at no charge with at least 48 hours' notice. To reschedule, call us at516-271-3109as early as possible so we can offer your original slot to another customer.

4. Cancellations

If you need to cancel your service entirely, please notify us at least 48 hours before your scheduled appointment. Cancellations made with less than 48 hours' notice may be subject to a fee to cover materials, crew time, and the reserved schedule already committed on your behalf. Deposits on custom-ordered materials are non-refundable once those materials have been ordered.

5. Weather Delays

For the safety of our crew and the protection of your property, we will not install lights during severe weather — heavy rain, snow, ice, or high winds. If we reschedule due to weather, there is no penalty, and we will work with you to find the next available date. Weather-related reschedules take priority so your display is up in time for the holidays.

6. Late Arrivals and No-Shows

If our crew is delayed, we will notify you as soon as possible and provide an updated arrival window. We respect your time and strive to be punctual for every appointment. If you are not home at the scheduled time and have not made prior arrangements for access, we may need to reschedule, and a return-trip fee may apply. Please let us know in advance if no one will be present so we can confirm access instructions.

7. Takedown and Storage Scheduling

Seasonal takedown is typically scheduled in January after the holidays. We will contact you in advance to confirm your takedown window. If you have chosen our storage option, we will carefully remove, label, and store your materials in a climate-controlled facility until the following season. Takedown appointments follow the same rescheduling and cancellation rules above.

8. Permanent Lighting Service Visits

Permanent lighting systems require occasional maintenance and reprogramming. Service visits for permanent systems are scheduled at your request. Emergency service calls outside normal business hours may incur an after-hours fee, which will be disclosed before dispatch.

9. Refunds

If we are unable to complete a service due to our own error or cancellation, we will offer to reschedule at no charge or refund the affected portion of your payment. Refunds for services not yet performed are issued to the original payment method within 10 business days.

10. Questions?

Call us at516-271-3109with any questions about this policy. We are available 24 hours a day, 7 days a week to help you plan a smooth, stress-free holiday season.